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Terms of Service

Terms and Conditions

Our Terms and Conditions were last updated on [2022/07/21].

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • “Affiliate” means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • “Account” means a unique account created for You to access our Service or parts of our Service.

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to [Eizoku International LLC.].

  • “Country” refers to [JAPAN].

  • “Content” refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.

  • “Device” means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • “Feedback” means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.

  • “Products” refers to the products or items offered for sale on the Service.

  • “Orders” means a request by You to purchase Products from Us.

  • “Promotions” refers to contests, sweepstakes or other promotions offered through the Service.

  • “Service” refers to the Website.

  • “Terms and Conditions” (also referred as “Terms” or “Terms of Use”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • “Third-party Social Media Service” means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • “Website” refers to [ToyotaTabi], accessible from [ Toyotabi.com ]

  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

By using, accessing, or purchasing from this website (“Site”Toyotatabi.com), which is owned and operated by EIZOKU International LLC. (herein referred to as “ToyotaTabi”), you acknowledge that you have read, understood, and agree to the following Terms of Service (“Terms” or “Agreement”). If, at any time, you do not agree to these Terms, please do not use this Site. ToyotaTabi reserves the right to revise these Terms at any time by updating this posting. Please read and review these Terms periodically. As a condition of your use of this Site, you agree that you are at least 18 years of age or are visiting the Site under the supervision of an adult or guardian and that you possess the authority to enter into a binding legal agreement. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site via a browser. We reserve the right to revise the products and services available on the Site and to impose rules for and limits on the use of the Site or to restrict your access to part, or all, of the Site without notice. We reserve the right to revoke your access at any time for any reason, including as a result of a violation of these Terms, without notice. ToyotaTabi reserves the right to change these Terms of use at any time without notice. By accessing or using any part of the Site, you accept these Terms, without limitation or qualification. You may not use any portion of the Site if you do not agree with all of the Terms. Price information found on this site is subject to change without notice. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on the use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.

Placing Orders for Products

By placing an Order for Products through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Products available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

USE of The website

We give you permission to access and use the Site for your personal use, and to copy, distribute, and transmit the content of this Site only to the extent that such copying, distribution, and transmission is automatically done through your browser software incidentally to using the Site for your personal use. No mechanized or other systematic processes for harvesting information from this Site for any purpose, including without limitation, any commercial purpose, is permitted. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Site is strictly prohibited unless authorized in writing. You further agree not to change or delete any proprietary notices from materials downloaded from this Site. You may print a copy of the information displayed on this Site for your personal use. That means, that except as set forth above, you may not modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer or sell any information obtained by your use of this Site. This restriction means, among other things, that you may not mirror on your own website any portion of this Site or display through your own website any results pages or other information from this Site without express written permission. For the avoidance of doubt, you acknowledge and agree that your access to and use of the Site does not give you any right to use the name, likeness, image, signature, biographical information, or any other rights of publicity or intellectual property of our celebrity spokespersons found on the Site. We reserve the right to change any information, features, and functions of the Site without prior notice. We may deny you access to all or part of the Site without prior notice if you engage in any conduct or activities that we determine, in our sole discretion, violate this Agreement, our rights, or the rights of any third party. We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms and ToyotaTabi has no obligation to investigate the authorization or source of any such access or use of the Site. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify ToyotaTabi of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security. You may receive emails regarding your account or promotions for special offers, including third-party offers.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Products availability

  • Errors in the description or prices for Products

  • Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights

Any Products you purchase can only be returned or refunded in accordance with these Terms and Conditions.

Refunds

If you purchase a Product, and for some reason you decide that you would like a refund, you have 24 hours to request a refund. If you request a refund within 24 hours from the date of purchase, ToyotaTabi.com will give you a full refund of your purchase price.

If you do not request a refund within the 24 hours refund period, you forfeit this option and will not be eligible for a refund.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Products on the Service. The Products available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Products on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Billing and Payments

As a Member, you agree to the following benefits and Terms: You must provide us with accurate contact and payment information, including name, shipping address, and credit or debit card number. Please make sure to keep this information up to date at all times. We save your payment information for ease of future shipments and charges. All such personal information is subject to the Privacy Policy. ToyotaTabi may add an additional charge to your subscription in the case of worldwide shipment disruption (such as a global pandemic, natural disaster, etc.) when normal shipping methods are not possible. In such cases, ToyotaTabi may be required to upgrade your shipping method to a higher class — unless you make a request to opt-out of the shipment upgrade prior to the charge. You are responsible for any fees or charges your issuing bank or credit card provider may charge you. If your payment to us is returned for any reason, we may bill your account again directly and seek payment by another method including a mailed statement. Any account changes made after the last day of each month should not be expected to reflect on the subscription until the following shipping period. In an effort to get boxes to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates must be made within 48 hours prior to the subscription renewal date (see “Your Subscription Contract” below for renewal date information) to ensure they are correctly reflected on your shipment. Our shipping service does not include the forwarding with your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription. Any amount paid for the boxes and services are final and non-refundable.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

Payments

Payment can be made through various payment methods we have available, such as online payment methods PayPal,Stripe (Visa, MasterCard, Affinity Card, American Express cards for example).

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Content

Your Right to Post Content

Our Service allows You to post Content. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post or display on or through the Service and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service, who may also use Your Content subject to these Terms.

You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Content Restrictions

The Company is not responsible for the content of the Service’s users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under your account, whether done so by You or any third person using Your account.

You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:

  • Unlawful or promoting unlawful activity.

  • Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.

  • Spam, machine – or randomly – generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.

  • Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.

  • Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.

  • Impersonating any person or entity including the Company and its employees or representatives.

  • Violating the privacy of any third person.

  • False information and features.

The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with this Terms, refuse or remove this Content. The Company further reserves the right to make formatting and edits and change the manner of any Content. The Company can also limit or revoke the use of the Service if You post such objectionable Content. As the Company cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service You may be exposed to content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.

Your subscription contract

By purchasing any subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive periods, at the then-current subscription rate. To cancel your subscription at any time, you must contact support using the form on this website at least 48 hours prior to your next scheduled renewal date, or cancel your subscription online from the Customer Portal to avoid the charge. All subscriptions are renewed on the same date as you signup. Any changes in your subscription will be applicable on the next renewal date. If you cancel, you may use your subscription until the end of your then-current subscription term. ToyotaTabi may submit periodic charges (e.g., monthly) without further authorization from you until you provide prior notice that you have terminated this authorization or wish to change your payment method within the 48-hour notice requirement. If you cancel your subscription, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. Subscription reactivation will automatically generate an invoice for new order under your current plan for the current order period. ToyotaTabi reserves the right to change the plan and price of the services with or without advanced notice to subscribers. We also reserve the right to revoke your subscription at any time. Membership is void where prohibited by law.

Content Backups

Although regular backups of Content are performed, the Company does not guarantee there will be no loss or corruption of data.

Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.

The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.

You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

Shipping

· Insurance: All boxes that ship with a trackable shipping option are automatically covered by insurance.

· Cases covered by insurance:

· In the case of theft, boxes that are stolen can be replaced in the event that evidence is provided from the shipping company showing that they acknowledge that the box has been misplaced or stolen.

· Damaged boxes due to natural disasters i.e. fires, floods, hurricanes, etc.

· Missing or damaged boxes due to mishandling by your local courier.

· Please note, boxes that are not received due to an incorrect shipping address, or that are intentionally declined by the subscriber are not eligible for replacement.

· Missing or Damaged Items:

· Missing items – this case refers to when your box arrives safely and physically intact, but it is missing one or more of the items listed inside the included booklet.

· Damaged items – this case refers to when your box arrives safely and physically intact with all items listed in the booklet included but one or more of the items are damaged, or expired in the case of perishable items.

· All missing or damaged items must be reported within 7 days after you receive your box to qualify for either a replacement or refund based on product availability. If the missing product is available, a replacement will be shipped and a refund will not be considered. You are required to include the evidence outlined below when you submit a report in order for our support team to expedite a resolution:

· Pictures of all sides of the box (applies to both missing and damaged item cases)

· Pictures of all items received in the box (applies to both missing and damaged item cases)

· Pictures of individual items, clearing showing the damage in question (applies to damaged item cases)

· Damaged items will then be reviewed by a support agent and a replacement or refund will be issued only for damaged products. This does not cover or include damage to the packaging of said item. Blemishes to packaging will not be considered as part of a damaged item.

· Returned Boxes Policy – Returned boxes will be reshipped with an additional re-shipping fee, unless the box has been returned due to our own mistake. Boxes that have been returned due to an incorrect shipping address/incomplete shipping address are not eligible for refunds.

· This policy can be updated at any time, without prior notice, and is applicable immediately and retroactively for all subscriptions and subscribers.

Allergen Information

we do our best to provide accurate common allergies, the list is not comprehensive and ToyotaTabi cannot guarantee that every item is allergen-free in all of the subscription boxes.

Product Information

Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.

Copyright Policy

Intellectual Property Infringement

We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person.

If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, You must submit Your notice in writing to the attention of our copyright agent via email ([COPYRIGHT AGENT CONTACT EMAIL]) and include in Your notice a detailed description of the alleged infringement.

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresenting that any Content is infringing Your copyright.

DMCA Notice and DMCA Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest.

  • A description of the copyrighted work that You claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.

  • Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.

  • Your address, telephone number, and email address.

  • A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

  • A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner’s behalf.

You can contact our copyright agent via email ([COPYRIGHT AGENT CONTACT EMAIL]).. Upon receipt of a notification, the Company will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Service.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

Does the shipping fee cover custom fee and tax?

Please double-check your country’s customs regulations. Each country has different rules regarding customs fees and taxes. If you get charged for any customs fees or taxes, we are not responsible to cover them. Please keep in mind that we do not have control over the import taxes because customs taxes are charged by your local government.

How It Works?
  1. Subscribe: Choose from our flexible subscription options and select the plan that suits your snacking desires.

  2. Unbox Delight: Each month, anticipate the arrival of your carefully curated box filled with a delightful assortment of authentic Japanese sweets, snacks, tea, and surprises.

  3. Connect and Engage: Immerse yourself in the stories behind the snacks as we bring you closer to the makers and their craftsmanship. Delve into our engaging content to discover cultural insights, snacking tips, and more.

  4. Share and Enjoy: Gather with friends and loved ones to explore the delectable treats together. Share the joy, indulge in unforgettable flavors, and create lasting memories.

Join ToyotaTabi Today!

Are you ready to embark on a tantalizing journey through the traditional side of Japanese snacks and drinks? Join us at ToyotaTabi and let us transport you to the heart of Japan’s culinary wonders. Experience the artistry of local makers, connect with their stories, and savor the authenticity of Japan’s finest flavors.

Visit our website www.toyotatabi.com to subscribe and elevate your snacking experience with ToyotaTabi. Discover, savor, and immerse yourself in the world of authentic Japanese delights!

What is ToyotaTabi?

Immerse Yourself in the World of Authentic Japanese Delights with ToyotaTabi!

ToyotaTabi is here to take you on a monthly journey through the exquisite flavors of Japan. Our subscription-based service brings you a box brimming with authentic Japanese sweets, snacks, rice, baby food, and more, sourced directly from passionate local makers scattered across Japan.

Indulge in the Traditional Side of Japanese Snacks and Drinks

We understand the longing of Japanese enthusiasts worldwide to experience the true essence of Japanese cuisine. That’s why we handpick each item in our carefully curated boxes, ensuring they represent the authentic and traditional flavors that have delighted generations of Japanese locals.

Connect with the Makers and Uncover Their Stories

At ToyotaTabi, we believe that every snack and treat has a story to tell. We go beyond merely delivering mouthwatering goodies; we strive to establish a genuine connection between you and the talented makers behind these delightful creations. Through our curated content, we share the unique narratives, traditions, and expertise of these local artisans, providing you with a deeper appreciation for the craft and passion that goes into each and every product.

Enhance Your Cultural Understanding and Snacking Experience

We are not just about delivering a box of surprises; we are your companions on a cultural adventure. Our team is thrilled to share valuable tips, cultural insights, and fascinating tidbits that will enrich your snacking experience. From the significance of certain flavors to the customs surrounding specific treats, we want to immerse you in the rich tapestry of Japanese food culture. Prepare to delve into the world of Japanese teas, discover the perfect pairings, and savor each bite with newfound knowledge.

My box is missing an item or is damaged/broken. What should I do?

We feel terrible that you’ve encountered such a situation. We’d love to see each and every box arrive in pristine condition – but, unfortunately, we cannot always supervise the entire delivery process from end to end.

In the case an item comes damaged or expired from the manufacturer or is missing (the box has physically arrived in good condition but an item is not in your box), please contact our customer support team by using this form and choose the option missing item or damaged item under Shipping issue. 

You are required to submit the pictures mentioned below in order for our support team to expedite a resolution:

  1. Pictures of all sides of the box (applies to both missing and damaged item issues)
  2. Pictures of all items received in the box (applies to both missing and damaged item issues)
  3. Pictures of individual items, showing the damaged part (applies to damaged item issue)

Compensation offered will be in the form of a partial refund or item replacement and every customer is eligible for the compensation offer for the cases above.

The validity of a damaged item will be at the discretion of the support agent. 

Any damages to the boxes or the packaging of a product will not qualify for replacement if the content is undamaged. Broken items such as cookies, chips, or other fragile snacks and melted chocolate due to weather also may not qualify for replacement. 

Minor cosmetic damages, such as small scratches may not qualify to be compensated. 

Due to inventory changes, any issues must be reported within 7 days of receiving your box. Replacement items will be shipped out in the next shipment once confirmed by the support agent. If we do not have the missing item in stock, store credit may be applied to your account instead.

What do I get in my ToyotaTabi box?

You will find 15-20 items inside the box, all of them are authentic Japanese sweets, snacks, rice, baby food, and more from local makers in Japan.

Can I purchase ToyotaTabi past boxes?

Unfortunately due to the limited inventory, you are unable to purchase our past boxes.However, you can try to contact us and tell us what you need.
So don’t miss out on any of our awesome monthly gift boxes! 🙂

When does my box ship and how long will it take to arrive?

After the order is placed, your box is immediately prepared and packed (within 3-5 business days) to be handed over to the delivery courier.

The estimated delivery time is based on your country’s shipping method:

  • DHL shipping : 3-5 days
  • Express Shipping : 5-10 days
  • JapanPost Priority Shipping: 14-28 days
  • Surface Mail: 60-90 days.

Please note that if you have a prepaid multi-month subscription (3/6/12 Month Prepaid Plan), your second month’s box forward will be sent out with our first batch of shipments, earlier than the shipment for Monthly Plan.

You will receive a confirmation email when your box ships from our warehouse in Tokyo, Japan.

If you haven’t received your box by the expected arrival time, please contact your local post office by providing the tracking number or contact our support team via Contact US

If your box is shipped with DHL, please contact DHL directly if you encounter any shipping issues (stolen box, delivered to the wrong address, etc). Kindly note that we may not be able to offer any help if you contact us more than 1 month after the final tracking status is delivered.

Can you ship to Japan?

Unfortunately, no. We can’t ship your box to Japan, even if you purchase a gift plan and fill in a Japanese address later. Kindly contact our support team if you need help changing the address for the gift plan.  

 Contact ToyotaTabi